Frequently Asked Questions

Feeling stuck? We’re here to help!

How do I create an account?

To create a new account, go to http://myeateria.com/user/sign_in. Click on the “SignUp” link under the “Log In” button. Fill out all blanks and click on the “Sign up” button. Please note that all spaces on the sign up page must be filled in, in order to create a new account. You will then be sent a confirmation email that will be sent to the email address you used to sign up for your new account. Be sure to click on this confirmation link in your email.

Does my free account ever expire?

Your free account with eateria will never expire. However, if you surpass the 250 contacts the free account allows, the system will prompt you to upgrade your account to a paid account.

Help! I can’t log into my account.

Only your password should be caps lock sensitive when logging in, so be sure that the caps lock button is not accidently on or off when entering your password. If you’ve tried your username and password several times and it still does not seem to work, click the “Forgot my username/password” link underneath the Log In button. Once you enter the email address you signed up with, you will be able to send yourself instructions on how to reset your password. If you still have trouble, please contact a member of our support team.

How do I change my username?

Once you have logged into eateria with your existing username and password, click on “my account” in the upper right hand corner of the screen. Once you click on “account information,” you will have the option to change your username as well as other account information such as the email address or password associated with your account.

What is an auto-responder?

An auto-responder is an email that is automatically scheduled to send on a contact’s birthday, anniversary date or when they first sign up for your loyalty email list. Birthday and anniversary emails will automatically be sent 7 days prior to the contact’s birthday and anniversary dates.

How do I change the email associated with my account?

Once you have logged into eateria with your existing username and password, click on “my account” in the upper right hand corner of the screen. Once you click on “account information,” you will have the option to change the email address as well as other account information such as the username or password associated with your account.

How do I upgrade my plan?

Once you have logged into eateria, you may upgrade your plan by clicking on “my account” in the upper right hand corner. Click on the “upgrade plan” button. You will be taken to our pricing page. You may also click on the “upgrade” button next to the “my account” button.

How do I add my Facebook account?

Once you have logged into eateria, click on “my account.” Then click on “business information.” On this page, you will be able to connect any of your social media accounts.

How do I know how many contacts opened my email?

When you on the home page for myeateria.com, you can find the individual results of your email campaigns by scrolling to the bottom of the page. Under the “campaigns” tab, you can click on any campaign in order to see results of that campaign.

Still can’t find the information you are looking for?

Contact our support staff:

Email us! contact@myeateria.com

Call us! 888-948-7775



Refund Policy

eateria will gladly offer a 30-day money-back guarantee on the purchase of a "self-managed" account. If you become a paying customer of eateria's self managed services and you are not completely satisfied, we will refund 100% of your first month's payment for the upgraded level you have purchased via the same method you used to make your initial payment (to the credit card you used to sign up for your account). Our money-back guarantee is only valid for current eateria customers who have paid to upgrade to our self-managed plans and who also those abide by our Terms and Conditions, Privacy Statement and No-Spam Policy. To take advantage of the money-back guarantee, you must fill out our online request form at: http://eateria.org/blog/refunds/ within 30 calendar days from the date you first purchased the self-managed eateria plan and request your refund.

Managed Plans: This offer does not apply to Managed Plans or any other eateria products not specifically named herein. Unless agreed upon otherwise, the term of managed plan agreements shall be for 12 months ("Term") and shall automatically renew at the end of the Term for an additional 12 months ("Additional Term"), unless Customer terminates the Agreement 30 days prior to the end of the Term or any Additional Term. Any request to terminate will take effect at the end of the month in which such request was made, and you will be responsible for payment for any services rendered up through the termination date. Further, Customer shall be liable to eateria for the remaining number of months of the Term or any Additional Term, at the original rate agreed upon per month for the remainder of the Term or Additional Term. If you have paid in advance for a certain period of time for any managed service or any portion thereof and terminate prior to the completion of that period, that payment is non-refundable.

eateria reserves the right, in its sole discretion, to suspend or cancel this offer at any time. The terms set forth here in control in the event of any conflict to our Terms and Conditions and/or Policies.